At Gowinkle, our Return policy lasts for a full week. Please send a request to our Support Team via email at [email protected] along with picture of product and issue(s) you are having, together with your order details.
After validating the return request, which may take 2-4 working days, an approval is sent to you/buyer. The return process is subsequently communicated by the Support Team to you/buyer depending on your geo location.
After receiving, the product will go through QC to check the condition/status of the product and its packaging. Upon verifying the same, the approval or rejection of the request would be notified to you/buyer.
If the return period of 7 days has gone by since your purchase, unfortunately, we would be unable to offer you a refund or exchange.
Requirements & Conditions for Returns:
- All returned products should be in the original packaging without any missing contents and ensure that the packaging is intact the way it was delivered.
- The return package must include a valid original proof of purchase from gowinkle.com. Purchases made outside of gowinkle.com must contact their seller for returns.
- Any returned products that are missing contents are subject to a minimum 30% restocking fee.
- If the product is used or has signs of usage (e.g. scratches etc), same would be considered non-eligible for return.
- Shipping and Handling fees are non-refundable for both ways. Please be informed that you have to pay for the return shipping fee.
- Refund processes could take up to 3-5 working days after receiving the item.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
- gowinkle.com is not liable for lost or stolen packages during the transit of the return.
For further info, please contact our support team via [email protected] for more information.
Upon receiving the return package, it is processed at our facilities and a notification email is sent to you/buyer regarding the status of your return package. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The time taken for the refund to show in your account/statement depends on your original payment method’s merchant policy.
Please Note – There is No Refund on Cash on Delivery (COD), you can only be eligible for exchange.
You can only cancel your order if your order has not been shipped. We will refund the 100% amount in 5-7 working days. Please mail us at [email protected] to for the same.
If the order has been shipped, you can still return the product within 7 days. In this case, we will deduct our Shipping & Handling cost from the amount paid by you/buyer and the remaining amount is refunded in 3 working days.
Don’t worry, if you ordered a wrong product/or want to exchange it
- Send us the picture of the product you got along with your order details; pleases make sure it’s in original condition. You can email us on [email protected]
- If a wrong product has been sent to you by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free.
- If the right product has been sent to you then Return shipping will be at the your/buyer’s cost. Shipping of the replacement product will also have to be borne by the you/buyer in this case.
- We dispatch the replacement(s) only when our QC team confirms that the product(s) are in their original condition.
Please be informed, right now our policy does not allow you to exchange the product you ordered for a different product and we do not have any Exchange on Tempered Glass Screen Protectors.
If you have received a defective/broken product, it needs to be reported within 72 hours of delivery, to be eligible for replacement. Please mail us at [email protected] to report it.
*** SPECIAL PROMOTION ITEMS will not be eligible for Returns, Exchanges, and/or Warranties. Same will be mentioned in product description page